Shipping policy
Our Products
All Vedress products are shipped from China. We have a well-established production workshop in Suzhou, China, along with an experienced design team, skilled technical workers, and reliable fabric suppliers. This allows us to meet our daily production needs and handle the time pressure caused by increased order volume during peak seasons. we mainly use DHL, UPS, USPS, FEDEX etc, that depends on the place you are in.
Estimated Delivery Time:
♦ Total Delivery Time = Processing Time + Shipping Time
The total time required for each dress may vary. You can send an email to consult our customer service for the specific arrival time.
Processing Time: 4-8 Days
Shipping Time:
Expedited Shipping: 3-7 Business Days
Standard Shipping: 7-15 Business Days
Affected by peak season , there will be some delay on the delivery.
All Vedress dresses are made to order after purchase. Standard sizes and custom sizes are both produced after order confirmation. This allows us to provide better sizing, color, and craftsmanship control for each dress.whether choosing a standard size or custom measurements, all our dresses are personally tailored for you. And all of our gowns are handmade.
Delivery Guide
To better communicate with you, please provide a valid email address and check emails after you have purchased for any updated information. Once you have placed your order you will be contacted by e-mail to confirm your order. If your shipping address is a P.O. Box, then you must provide us with a physical address by email.
Packing
In order to save your shipping cost, each dress will be packed tightly with water proof bag. If your order contains multiple items, they will be shipped together.
Note: For some countries, there will be customs taxes, this tax should be paid by buyers, International orders may be subject to customs duties, import taxes, or local fees depending on the destination country or region. These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.
Please refuse to sign the package if you find the package is broken and contact with us at the first time, we will help you solve all the problem.
Tracking Your Order
We have partnered with a number of reputable shipping companies for the destinations we service including DHL, TNT, UPS, FedEx, USPS and so on. Whenever the order dispatches, we will send you track number so you can follow the status.
Here are the links to all the delivery companies we use so you can track your order
DHL: http://www.dhl.com/en.html
UPS: http://www.ups.com/tracking/tracking.html
TNT: http://www.tnt.com/portal/location/en.html
FedEx: http://www.fedex.com/us/track/
USPS: https://www.usps.com
Please note that you may not be able to track the logistics information within 24-48 hours after the order is shipped. If you are still unable to track your order after 48 hours, please contact us.
When placing an order, please make sure that your shipping address is complete and correct (province, city, zip code, phone number, etc.)!! If the address is wrong or incomplete, your package will be difficult to deliver or will be destroyed.
If there is any problem with the address after placing the order, please contact our customer service by email in time to modify your address.