Contact Us

Contact Us

Thank you for visiting Vedress. We are here to help with order questions, sizing guidance, shipping updates, returns, exchanges, and any other customer service needs.

Customer Service Email
service@vedress.com

Business Address
Company Name: Vedress Limited,
Company Address:Room 502C, 5th Floor, Ho King Commercial Centre,
2–16 Fa Yuen Street, Mong Kok,
Hong Kong,
WhatsApp: +86 134 5173 3317 

Business Hours
Monday – Friday: 7:00 AM – 7:00 PM Pacific Time
Saturday – Sunday: 9:00 AM – 4:00 PM Pacific Time

Our customer support team usually responds within 24–48 business hours. To help us assist you faster, please include your order number, the email address used for your purchase, and a clear description of your request when contacting us.

Order & Shipping Support
All Vedress products are shipped from China. We have a well-established production workshop in Suzhou, China, supported by an experienced design team, skilled workers, and reliable fabric suppliers. This allows us to meet our daily production needs and handle increased order volume during peak seasons.

For order status, shipping updates, or production time questions, please contact us at service@vedress.com. We will do our best to provide accurate updates and helpful support.

Returns & Exchanges
For return or exchange requests, please contact us before sending any item back. Our customer service team will review your request and provide the correct return instructions based on your order situation.

Sizing & Custom Dress Questions
If you need help choosing a size or have questions about a custom dress, please email us before placing your order. Our team will be happy to help you review the style, measurements, and estimated production time.

We value every customer and aim to provide a smooth, reliable, and friendly shopping experience.