Refund policy
Refund Policy
At Vedress, we want you to feel confident and comfortable with your purchase. Each dress is carefully made and inspected before shipping. If something is not right with your order, please contact our customer service team and we will do our best to help.
Return Window
Eligible items may be returned or exchanged within 14 days after delivery.
To be eligible for a return, the item must be unworn, unwashed, unaltered, undamaged, clean, free of odors, lint, hair, makeup, or stains, and returned in its original condition with tags attached.
Made-to-Order and Custom Items
Most Vedress dresses are made to order after purchase. Standard-size dresses and custom-size dresses are produced after the order is confirmed.
Custom size, custom color, personalized, altered, or specially made-to-order items are final sale unless they arrive defective, damaged, or incorrectly made.
Non-Returnable Items
The following items are not eligible for return or exchange unless they arrive defective, damaged, or incorrectly made:
- Custom size dresses
- Custom color dresses
- Personalized or altered items
- Items that have been worn, washed, altered, damaged, stained, or have odors
- Items returned without prior authorization
How to Start a Return
Please contact us at service@vedress.com before sending any item back. Our customer service team will review your request and provide the correct return instructions based on your order situation.
Please do not send any item back without contacting us first. Returns sent without prior authorization, to an incorrect address, or by an unsupported shipping method may not be accepted or processed.
Return Shipping Costs
Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrectly made.
If a returned package requires customs clearance fees, taxes, duties, or additional carrier charges, these costs are the customer’s responsibility unless the return is caused by a defective, damaged, or incorrectly made item.
Defective, Damaged, or Incorrect Items
If your item arrives defective, damaged, or incorrectly made, please contact us at service@vedress.com within 48 hours after delivery.
Please include your order number and clear photos or videos showing the issue. Our team will review the case and provide a suitable solution, which may include repair guidance, replacement, partial refund, or return instructions depending on the situation.
Refund Processing
Refunds can only be processed after the returned item has been received and inspected by our team.
Once your return is approved, the refund will be issued to your original payment method. It usually takes 3–7 business days for the funds to appear in your account, depending on your bank or payment provider.
Original shipping fees, expedited shipping fees, customs fees, taxes, duties, and other service fees are non-refundable unless the return is caused by a defective, damaged, or incorrectly made item.
Order Cancellation
Most Vedress dresses are made to order. If you need to cancel your order, please contact us as soon as possible.
• Within 24 hours of payment: Eligible orders may be canceled for a full refund.
• After production has started: A cancellation fee of up to 30% may apply to cover materials and production costs.
• Orders that are nearly completed or ready to ship: A cancellation fee of up to 50% may apply.
• After shipment: Orders cannot be canceled and must follow our return policy after delivery.
Custom-size, custom-color, or modified orders cannot normally be canceled once production has started.
A cancellation is only confirmed after you receive confirmation from Vedress Customer Service.
Color and Size Notice
Please note that slight color differences may occur due to lighting, photography, fabric batches, and screen display settings.
Because each dress is handmade, manual measurements may vary slightly. A difference of approximately 1 inch may occur due to the handmade nature of the item.
Multiple Sizes or Same Style Orders
To help customers find the perfect fit, we understand that some customers may order the same style in multiple sizes. However, please note that ordering multiple sizes of the same dress with the intention of keeping one and returning the others may result in additional return restrictions.
For orders containing the same style in multiple sizes, only eligible unworn items may be returned according to our Return Policy. Customers are responsible for all return shipping costs and any applicable fees associated with returning additional sizes.
We recommend carefully checking our size chart before placing your order. If you need assistance selecting the right size, our customer service team is happy to help before purchase.
Return Address
Please contact our customer service team before returning any item. Because return instructions may vary depending on the order situation, product type, and destination country, the correct return address will be provided after your return request is reviewed and approved.
Returns sent without prior authorization, to an incorrect address, or without following our return instructions may not be accepted or processed.
Customer Service Email: service@vedress.com