Wishlist

vedress – Shopping Guide & Policies

At vedress, we’re dedicated to helping you find the perfect dress for your most unforgettable moments. Before placing your order, please review our shopping policies below to ensure a smooth and enjoyable experience.

 Our Products

We specialize in made-to-impress styles, including prom dresses, bridesmaid dresses, homecoming dresses, and wedding gowns.

Each piece is carefully crafted with attention to detail. Please note:

• Slight color variations may occur due to lighting and screen settings.

• Measurements may vary by 1–3 cm due to manual sizing.

 Ordering & Payment

• Please double-check your shipping details before placing your order.

• Orders are processed once payment is successfully completed.

• We offer secure payment options available at checkout for your convenience.

Processing & Delivery

• Standard orders are processed promptly after payment confirmation.

• Custom-made dresses require 7–15 business days for tailoring. For special requests such as rush orders or expedited processing, please contact our customer support team in advance.

• Shipping times vary by location and may be affected by holidays or external delays.

We appreciate your patience as we prepare your dress with care.

Returns & Exchanges

We want you to love your dress. If something isn’t right:

• Eligible items can be returned or exchanged within 7 days of delivery.

• Items must be unworn, unwashed, and in original condition with tags attached.

• Custom-made items are final sale, unless there is a quality issue.

For any issues:

• Contact us within 48 hours of delivery.

• Please include clear photos or videos for faster resolution.

Note: Return shipping costs are the responsibility of the customer unless the item is defective.

 Custom Orders

Our custom sizing service ensures a better fit tailored just for you.

• Please provide accurate measurements when ordering.

• We are not responsible for fit issues due to incorrect sizing submissions.

• Once production begins, custom orders cannot be canceled or modified.

Customer Support

Our team is here to help every step of the way.
If you have any questions, feel free to reach out—，Or send us an email，service@vedress.com—we’re always happy to assist.

vedress reserves the right to cancel or refuse any order that appears suspicious or violates our policies.

 Privacy & Security

Your privacy matters to us.

• We securely protect your personal information.

• Your data will never be shared with third parties without consent, except where required by law.

Final Notes

• Policies may be updated from time to time to better serve our customers.

• Continued use of our website implies acceptance of any updates.

Thank you for choosing vedress.
Dress beautifully. Feel unforgettable.